We offer a repair service for both vintage and modern writing equipment. |
Always check with us before sending any unusual pens to ascertain if we can help.
If you wish to send your pen to be repaired please download and complete our Pen Repair Form (below) and send together with your pen. Please ensure your pen is well protected and packed securely and send by registered post to Pens Plus, 69-70 High Street, Oxford, OX1 4BD.
Upon receipt we will e-mail or telephone with a quotation for your approval. It is not possible to give a proper estimate without seeing the pen. For in-house repairs we charge a basic service charge of £35 with parts and postage on top of this price. Repairs of vintage pens are guaranteed for 3 months for the original fault.
Should you decide not to proceed with the repair or if we do not have the required parts to fix your pen the pen will be returned and only postage will be charged.
If the pen is covered by the manufacturers guarantee please also send the guarantee card or the till receipt. Provided that the repair is carried out under guarantee the only cost incurred will be a £15 handling charge.
There is a turnaround time of approximately 10 working days for repairs however this time may increase for some pens.