Pen Repairs and Service

Repairs & Service

Who does the repair:

There are 3 ways in which repairs will be processed:

  1. In-house: we carry many spare parts in-house for vintage and modern writing equipment. We can service/repair the vast majority of pens under our own roof.
  2. Manufacturer Repair Services: Most major brands offer a repair service. If we are unable to repair your writing instrument we may be able to use the repair centres of our suppliers.  However, some suppliers will only repair current line items not old ones.
  3. Network of experts: We have built up a network of contacts that specialise in pen repairs. Some are specialists for certain brands and nearly all carry a wide range of spare parts.  If we haven’t got it or can’t do it; 99% of the time we can find someone who can.

How much will it cost:

If your pen is still covered by the manufacturers warranty please send it in with the pen.  We will send to the manufacturer and will manage the repair process for you.  For this there is a handling charge of £15 which includes postage both ways.

Depending on the make and model of your writing instrument standard service charges are £35 – £45 plus parts and return postage.

Upon receipt of your item if the cost is going to be any more than £35 plus postage and packing, we will make contact with you before proceeding.

Should you decide not to proceed with the repair or if we do not have the required parts to fix your pen the pen will be returned and only postage will be charged.

How long will it take:

There is a turnaround time of approximately 10 working days for repairs plus delivery time, however this time may increase for some pens. If it is going to take any longer than this we will advise you before proceeding.

Where to send your item:

If you wish to send your pen to be repaired or serviced please complete and print our Pen Repair Form (below) and send together with your pen. Please ensure your pen is well protected and packed securely and send by a signed for postal service.  Send to:

Service Dept.
Pens Plus (of Oxford),
69-70 High Street,
Oxford,
OX1 4BD.

If you wish to discuss your requirements before sending anything in please give us a call on 01865 241174.

Warranty:

All repairs are covered by a 3 months warranty.  During this period any repeat of the original issue will be repaired free of charge or a full refund given.

Repair – Service Form

Please fill in all parts of the form. Once completed you will receive an email with the details from the form; please print this email and enclose with the writing instrument.  Send to the address above which is also visible on the form.

 

Fountain Pen
Roller Ball
Ball Point
Pencil
Yes
No